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Question: How can I make an order?
Answer: You start the purchasing from choosing the preferable brand, using the Brands column from the left side of the web-site. Then you need to choose the brand style and the quantity of cigars you want to buy. When you click “Buy Now” you are automatically sent to the “Shopping Cart” page. You can continue the shopping by clicking on “Continue Shopping” button. When you selected the needed items, please click on Proceed to Checkout button. After clicking, you will see the Shipping Information form which you need to fill in (all fields are required) and then the credit card details. As soon as you finish you will be sent a Confirmation Letter on your e-mail (please introduce it accurately). In a short time you will be sent another letter which will inform you that your order was successfully shipped. Your order will be delivered within 4-10 days after shipment.
Question: Can I place an order by phone or by fax?
Answer: Unfortunately we do not accept orders by phone or fax. You are welcome to place an order using our site.
Question: Do you sell only Authentic Cuban cigars?
Answer: Yes, we give a 100% guarantee: all cigars are authentic and are produced on Cuba.
Question: How can I find out my order status?
Answer: After placing your order you will be automatically sent an E-mail when your order is approved and shipped.
Question: What is your Chargeback Policy?
Answer: Any customers attempting to do a credit card chargeback will be immediately included in the blacklist. If you are blacklisted you will never be able to place an order on this site, again. Moreover, all chargebacks are challenged. If you have any problems you are welcome to contact us and we’ll definitely find a positive solution for you, either to refund or to reship your order.
Answer: Our assortment is updating permanently. Our clients always have an opportunity to buy the most popular brands of cigars.
Question: How is the order been packed?
Answer: The parcel has a vacuum seal and all cigars are placed into a double carton box with cushions.
Question: Which countries do you deliver cigars to?
Answer: At this moment we deliver in Europe (including Russian Federation), only.
Question: Do you have a waiting period before shipping the order?
Answer: All orders are shipped within 3 days (time can vary on holidays). During these 3 days you are able to do any changes in your order (change the address, items). If you want to update your order please contact us as soon as possible (not later then 3 days after placing the order). In order to make any changes we need your order number, please mention it in your letter.
Question: How long do you deliver my order?
Answer: Usually all orders are delivered within 4-10 days after shipping.
Question: I've already bought cigars from your site. Can I resell them?
Answer: No, you are not allowed to resell any products bought on this site. It is illegal worldwide.
Answer: We cannot give a guarantee that you won’t pay an additional tax for your parcel. Some countries can apply the international postal regulations and standards. It is your responsibility to determine whether Internet purchases of cigars in your area are prohibited under local laws. In the event that you are charged duty upon receiving your parcel you have a choice to pay the duty or refuse the package, in which case the package will be returned to us and you will receive a refund for the order.
Question: Can I withdraw the order placed with your online store?
Answer: You can withdraw your order within 24 hours of its placement.
Question: Can I get my money back if I am not satisfied with your product or service?
Answer: We have a 100% Money Back Guarantee. If you are not satisfied with the product or your parcel is lost, stolen or damaged you should contact us by e-mail.
Question: Can you guarantee me the confidentiality?
Answer: We can totally assure you that we do not share any information about our customers with anyone (authorities as well).
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