Making Order
Question: How can I make an order?
Answer:You start the purchasing from choosing the preferable brand, using the Brands column from the left side of the web-site. Then you need to choose the brand style and the quantity of cigars you want to buy. When you click "Add to Cart" you are automatically sent to the "Shopping Cart" page. You can continue the shopping by clicking on "Continue Shopping" button. When you selected the needed cigars, please click on "Checkout "button. After clicking, you will see the Shipping Information form which you need to fill in (all fields are required) and then the credit card details. As soon as you finish you will be sent a confirmation letter to your e-mail (please introduce it accurately). In a short time you will be sent another letter which will inform you that your order was successfully shipped. Your order will be delivered within 4-10 days after shipment. First-time customers can order a quantity of cigars for maximum of 300 USD.
Question: How much should I pay for the shipping of the order?
Answer:We have updated our shipping option and now if you order Cuban Cigars over $150 you are offered a totally Free Shipping. Otherwise, you have to pay a small fee of $25 per box.
Question: How can I find out my order status?
Answer:After placing your order you will be automatically sent an email, as well as when your order is approved and shipped. You can also contact us by email for the tracking number of the package.
Delivery
Question: How is the order been packed?
Answer:The parcel has a vacuum seal and all cigars are placed into a double carton box with cushions. All parcels are in a discreet envelope, which assures a fast and reliable delivery.
Question: Which countries do you deliver cigars to?
Answer:We deliver Cuban Cigars almost worldwide, excepting several countries in Asia and Africa. Please contact us for additional information.
Question: Do you have a waiting period before shipping the order?
Answer:All orders are shipped within 3 days (time can vary on holidays). During these 3 days you are able to do any changes in your order (change the address, items). If you want to update your order please contact us as soon as possible (not later than 3 days after placing the order).
Question: How long do you deliver my order?
Answer:Usually all orders are delivered within 4-10 days after shipping.
Guarantee
Question: Do you guarantee that no duty will be paid worldwide?
Answer:We cannot give a guarantee that you won't pay any additional taxes for your parcel. Some countries can apply the international postal regulations and standards. It is your responsibility to determine whether Internet purchases of cigars in your area are prohibited under local laws. In the event that you are charged duty upon receiving your parcel you have a choice to pay the duty or refuse the package, in which case the package will be returned to us and you will receive a refund for the order.
Question: Can I withdraw the order placed with your online store?
Answer: You can withdraw your order within 24 hours of its placement.
Question: Can I get my money back if I am not satisfied with your product or service?
Answer:We have a 100% Money Back Guarantee. If you are not satisfied with the product or your parcel is lost, stolen or damaged you should contact us by e-mail.
Q.: Can you guarantee me the confidentiality?
A.:We can totally assure you that we do not share any information about our customers with anyone (authorities as well).
Q.: Do you guarantee me the 100% Authenticity of the Cigars?
A.:Our cigars are 100% Authentic Cuban products.
About our Products
Question: Will you be offering new brands and styles of cigars in future?
Answer:Our assortment is updating permanently. Our clients always have an opportunity to buy the most popular brands of cigars.
